If you make onboarding an afterthought in your design process, it will almost certainly feel like an afterthought to your users. Is onboarding the last thing you add before launch? It shouldn’t be. Look out for the following: Mistake #1: Planning your onboarding last Some common missteps often prevent onboarding flows from being the best they could be. “Onboarding at its core is a learning process, so use education techniques to teach users and build their confidence” How savvy are your users? Are they power users experienced with a wide variety of SaaS products and applications, or are they brand new to your kind of tool? The answer will determine how much reassurance you need to build in or context you need to provide.A poor onboarding experience can lead to refunds or cancellations that you can’t afford. ![]() It could be as simple as showing them early on how your product will look on their website.
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